Refund Policy
At Makin' It Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and transparent refund policy to ensure your shopping experience is as enjoyable as possible.
**1. Returns**
- **Eligibility:** To be eligible for a return, items must be in their original condition, unworn, and with all original tags and packaging intact. Returns must be initiated within [7] days of the delivery date.
- **Non-Returnable Items:** Certain items, such as final sale products, gift cards, and personalized items, are not eligible for return. Please check the product description and our site’s guidelines for specifics.
**2. How to Return**
- **Request a Return:** To initiate a return, please contact our customer service team at [support@makinitfashion.com] or use our online return form. Provide your order number, item details, and the reason for the return.
- **Return Instructions:** Once your return request is approved, we will provide you with a return authorization number and instructions for returning the item. Please ensure that you use the provided return label and pack the item securely to prevent damage during transit.
**3. Refund Process**
- **Inspection and Processing:** Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Refunds are processed within [7] business days of receipt. You will be notified via email once your return has been processed.
- **Refund Method:** Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.
**4. Exchanges**
- **Product Exchange:** If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Unfortunately, we do not offer direct exchanges; all exchanges must be processed as returns followed by a new purchase.
**5. Shipping Costs**
- **Return Shipping Fees:** Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective item). In such cases, we will provide a prepaid return label.
- **Original Shipping Costs:** Shipping charges from your original order are non-refundable. Only the cost of the returned items will be refunded.
**6. Damaged or Defective Items**
- **Report Issues:** If you receive a damaged or defective item, please contact us within [number] days of receipt at [support@makinitfashion.com] with your order number, a description of the issue, and photographic evidence of the damage or defect.
- **Resolution:** We will review your claim and provide instructions for returning the item. Upon verification, we will issue a full refund or send a replacement at no additional cost.
**7. Contact Us**
If you have any questions about our Refund Policy or need assistance with a return or exchange, please reach out to our customer service team
We appreciate your business and are committed to ensuring that your experience with Makin' It Fashion is positive. Thank you for shopping with us!
**1. Returns**
- **Eligibility:** To be eligible for a return, items must be in their original condition, unworn, and with all original tags and packaging intact. Returns must be initiated within [7] days of the delivery date.
- **Non-Returnable Items:** Certain items, such as final sale products, gift cards, and personalized items, are not eligible for return. Please check the product description and our site’s guidelines for specifics.
**2. How to Return**
- **Request a Return:** To initiate a return, please contact our customer service team at [support@makinitfashion.com] or use our online return form. Provide your order number, item details, and the reason for the return.
- **Return Instructions:** Once your return request is approved, we will provide you with a return authorization number and instructions for returning the item. Please ensure that you use the provided return label and pack the item securely to prevent damage during transit.
**3. Refund Process**
- **Inspection and Processing:** Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Refunds are processed within [7] business days of receipt. You will be notified via email once your return has been processed.
- **Refund Method:** Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.
**4. Exchanges**
- **Product Exchange:** If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Unfortunately, we do not offer direct exchanges; all exchanges must be processed as returns followed by a new purchase.
**5. Shipping Costs**
- **Return Shipping Fees:** Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective item). In such cases, we will provide a prepaid return label.
- **Original Shipping Costs:** Shipping charges from your original order are non-refundable. Only the cost of the returned items will be refunded.
**6. Damaged or Defective Items**
- **Report Issues:** If you receive a damaged or defective item, please contact us within [number] days of receipt at [support@makinitfashion.com] with your order number, a description of the issue, and photographic evidence of the damage or defect.
- **Resolution:** We will review your claim and provide instructions for returning the item. Upon verification, we will issue a full refund or send a replacement at no additional cost.
**7. Contact Us**
If you have any questions about our Refund Policy or need assistance with a return or exchange, please reach out to our customer service team
We appreciate your business and are committed to ensuring that your experience with Makin' It Fashion is positive. Thank you for shopping with us!